AML / KYC

1. General provisions

1.1. The Service Provider is the exchange service Lucky exchange.
1.2. The Client is a user who has used the services of the platform.
1.3. The Service Provider adheres to Anti-Money Laundering (AML) and Know Your Customer (KYC) principles in order to minimize the risks of fraud and illegal activities.
1.4. The Service Provider will never enter into any agreement with any individual or legal entity suspected of or directly involved in illegal activities, or in cases where it is known that the funds were obtained as a result of unlawful activity.
1.5. The Service does not provide additional services for analyzing future transactions and does not respond to Client inquiries related to potential risks associated with exchange or conversion operations.
1.5.1. The Client is fully responsible for the legitimacy and cleanliness of their funds.
1.5.2. In case of doubts regarding the origin of funds, the Client must independently assess the level of risk using open specialized platforms or platforms provided by the Service Provider upon request.
1.6. By performing an exchange, the Client confirms acceptance of the Lucky exchange Service Rules and the AML/KYC Policy.

2.1. The Service Provider uses professional systems of the Rapira exchange and the Heleket processing platform for automatic AML screening of all transactions in accordance with international Anti-Money Laundering and Counter-Terrorist Financing (AML/CFT) standards. Rapira exchange and Heleket processing are licensed providers, and their AML filters comply with international standards.
2.2. List of high-risk criteria that may be identified during AML screening:

2.3. If a transaction is linked to high-risk assets at a level of at least 1% (see the list of criteria in clause 2.2) or if the overall risk score is at least 30%, the operation is suspended, and the Client is required to undergo KYC verification in order to request a refund.
2.4. KYC verification requirements:
Record a high-quality selfie video in which you hold your passport next to your face. Passport details must be clearly visible and readable.
Then, without interrupting the recording, demonstrate the wallet or account from which the funds were sent.
The transaction hash and the sender’s wallet address must be clearly visible in the video.
Screenshots, photographs, and screen recordings are not accepted. Demonstrating the transaction in a blockchain explorer instead of the wallet or sending account is not accepted.

3.1. A refund is possible only after successful completion of KYC verification (clause 2.4).
3.2. If the Client fails to provide the requested data within 14 calendar days from the date of suspension, the funds shall become the full property of the Service Provider.
3.3. In the event of successful KYC verification, the Service Provider refunds the funds to the Client to the sender’s address (within 24 hours) or to another address (up to 10 days) at the Client’s request.
3.4. The Service Provider is obliged to disclose information about the Client and their transactions exclusively upon official requests from authorized government authorities acting within their legal powers.
3.5. A refund is not possible if a request regarding the assets has been received from competent authorities or other agencies of any jurisdiction. In such cases, the blocked asset may be treated as material evidence in an investigation.

4.1. The Service Provider bears no responsibility for the use of Lucky exchange for illegal purposes, including money laundering, terrorist financing, or other unlawful activities.
4.2. The Service Provider is not liable for any damage caused by the actions of third parties using the services of the Service Provider.